Order Management System
Improved agent performance and reduced volume of support calls.
About Dell Technologies
Dell Technologies (NYSE: DELL) is a leading global provider of software and hardware solutions.
Industry: Information Technology
Services: Product development
Low-efficiency business processes
Dell Canada partnered with Telus and Bell, Canada’s largest telecoms, to jointly provide their clients with new mobile and broadband plans. The Dell marketing team hired Netpulsion to streamline their order collection and fulfillment process, and provide on-demand reporting tools that could be integrated with their clients’ and third parties’ legacy systems.
Building high-availability platform
Netpulsion built a secure and integrated online platform to manage and process orders placed by both end users and agents within call centers. Designed to be highly available, new application ensured high customer service standards.
in length of agent calls with improved ordering tools.
in number of internal IT support calls with the new system.
Secure & integrated
new system removed the need for manual data transfer.
What our clients have to say
“No matter how challenging a request, Netpulsion team was able to get it done, exceed our expectations and stay on budget.”
Mellisa Lewis, Call Centre Supervisor, Dell